Concerns and Complaints

Peer Review addresses disputes regarding quality and/or appropriateness of dental treatment provided by a member dentist of the San Diego County Dental Society. Complaints must be received in writing, and are evaluated thoroughly by a committee of member dentist volunteers.

Criteria for Case Acceptance

The dentist against whom the complaint is made must be a San Diego County Dental Society Member.
The case must concern appropriateness of care and/or quality of care.
The case must be filed within one year of discovering a problem or three years of treatment completion, whichever comes first.

Cases Not Accepted

Complaints involving dentists who are not members of the San Diego County Dental Society.
Billing issues/fees disputes
Complaints of poor customer service or practice management.
Complaints concerning staff behavior.

Ethics addresses disputes about non-clinical actions (or inaction) of a member dentist and/or dental office staff or a member dentist. Complaints must be received in writing, and are evaluated by a committee of member dentist volunteers.

The Ethics Committee cannot address fee disputes or other issues that cannot be clearly documented.

For more information and complaint forms, contact Yolanda at 619-275-0244, ext. 5, or yolanda@sdcds.org.

For complaints against dentist who are not members of the San Diego County Dental Society contact:

Dental Board of California
1432 Howe Avenue Suite 85B
Sacramento, CA 95825-3241